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Policy framework built for transparency and control

We collect only what's necessary to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, verify withdrawals, and keep your sessions secure.

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1slot88 Policy framework built for transparency and control
POLICY CONTACT

How to reach us about your data or account

Whether you need to update payment details, request a copy of your data, or close your account entirely, our team handles policy enquiries through three channels. Live chat is fastest during peak hours — agents can pull your account snapshot and walk you through the data-request form in real time. Email works best for formal deletion requests because you'll receive a confirmation reference number. Telegram is open for quick questions about cookie settings or session timeouts, though complex cases still route to email for documentation.

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page and select 'Data & Privacy' from the dropdown. An agent will join within two minutes during business hours and can generate a data-export link or start the account-closure workflow on the spot. Chat transcripts are saved for thirty days if you need to reference your case later.

Email Compliance

Send formal data requests to our compliance inbox. Include your registered email and account ID in the subject line so we can verify ownership without delays. Expect a response within forty-eight hours, with a secure download link if you've requested a data export or a closure confirmation if you've asked to delete your account permanently.

Telegram Support

Join our official Telegram channel for quick policy questions — how long we retain session logs, which cookies are strictly necessary, or where payment details are stored. Agents answer in minutes, and the channel stays open around the clock. For account deletion or data exports, they'll guide you to the email route so you have an audit trail.

INSIDE OUR SYSTEM

How we handle and protect what you share

Data handling starts the moment you click 'Open an account'. Payment credentials for Touch 'n Go, GrabPay, Boost dan FPX pass through encrypted gateways and are tokenised so we never store your…

Payment Tokenisation

When you add a Touch 'n Go or GrabPay wallet, our payment processor replaces your actual credentials with a random token. That token lives in our database; your real PIN stays with the payment provider. Even if someone breached our system, the token is useless without the provider's decryption key, which we don't hold.

Cookie Controls

We use two types of cookies: strictly necessary ones that keep you logged in and performance cookies that track which games load slowly. You can disable performance cookies in your account settings without losing lobby access. Strictly necessary cookies can't be turned off because they're essential for session management, but they expire automatically after thirty minutes of inactivity.

Session Security

Every time you log in from a new device, we send a verification code to your registered email. If you tick 'Remember this device', we store a hardware fingerprint so you can skip the code next time. You can see all trusted devices in settings and revoke any that look unfamiliar — useful if you logged in from a shared computer.

Data Retention

Game-round logs stay on file for three years from the date of play to cover dispute windows and regulatory audits. Personal details — email, username, payment tokens — are kept until you close your account or thirty-six months of inactivity, whichever comes first. After deletion, anonymised betting patterns may remain for fraud detection, but they can't be traced back to you.

Request Your Data

You can download a JSON file containing every piece of information we hold: registration date, deposit history, game rounds, session logs, and saved payment tokens. Email our compliance team with your account ID; they'll verify ownership and send a secure link within forty-eight hours. The link expires after seven days for security, but you can request a fresh one anytime.

Account Deletion

Closing your account is permanent. We'll delete your email, username, and payment tokens within fourteen days, and game logs become anonymised — we keep the bet amounts and outcomes for regulatory purposes, but they're no longer linked to your identity. If you have a pending withdrawal, complete it before you request deletion; once the account is closed, we can't reverse it.

What you need to know about your data and rights

We collect your email address, a password hash (never the plain password), and the payment details you link — typically a Touch 'n Go, GrabPay, Boost, or FPX identifier. We also log your IP address, device type, and browser to detect duplicate accounts. Nothing more is required unless local law demands additional verification in your region.

Personal details and payment tokens are deleted after three years of account inactivity, or immediately if you request closure. Game-round logs are anonymised and retained for three years to satisfy audit requirements, but they're stripped of any identifiers that trace back to your email or username once the account is closed.

Yes. Email our compliance team with your registered email and account ID; they'll send a secure download link within two business days. The export includes registration timestamps, deposit and withdrawal history, session logs, game-round details, and any notes from support conversations. The link expires after one week for security.

We never sell your data. Payment processors like Touch 'n Go and GrabPay see only the transaction details needed to clear your deposit or withdrawal — they don't receive your game history or session logs. Game studios see anonymised play data for RTP calculations, but your email and username stay with us. Regulatory bodies may request logs if required by local law.

Send a deletion request to our compliance email from your registered address, or open a ticket through live chat. We'll verify ownership, close your account within forty-eight hours, and purge personal details within fourteen days. Anonymised game logs remain on file for regulatory compliance, but they can't be linked back to you once the identifiers are removed.

We use session cookies to keep you logged in and performance cookies to track page-load times. Session cookies are essential and can't be disabled, but they expire after thirty minutes of inactivity. Performance cookies can be turned off in your account settings; you'll still have full lobby access, but we won't collect anonymised usage data.

Exports are generated within forty-eight hours of your request. You'll receive a secure link via email; the file is a JSON document containing every data point we hold. The link expires after seven days. If you miss the window, request a new export — there's no limit on how many times you can download your data.

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